The Importance of Smart and Simple Systems When Scaling.
Chances are, your business has outgrown the processes that were implemented when you were first successful. Decisions you make in the moment can take your business from 1 to 100 customers, but to get from 100 to 100,000, you’ll need to implement predictable, repeatable processes and systems that can easily handle a significant increase in demand, allowing the same number of people to accomplish more. The biggest and most successful organisations that began as Start Ups didn’t grow to their current size by working proportionally harder. Instead, they built smart and simple systems, keeping their customer needs at the core and decision making as close to the front line as possible.